Returns & Refunds

Return shipments typically take a few days to reach our warehouse, depending on your location.

Once your return arrives at our warehouse:

• Return processing: Up to 5 business days
• Refunds: Issued 1–2 business days after processing

If a shipment is returned to the sender because it is undeliverable, it will automatically be processed as a return and refunded.

Once you register your return through your online account, you will receive detailed return instructions specific to your order.

Dependent on the country, return labels are either provided as digital return codes after you register your return or as pre-printed return label already included in the package.

If you need assistance, please contact Customer Service.

Track the shipment of your return using the tracking number written on the return label on the UPS website. For online purchases, your return label is included in your shipment. For store purchases, your return label is sent via email after you register your return.

You will also receive email updates from Suitsupply during your return process.

No, return shipping is free of charge.

Refunds (if within policy) are issued to the original payment method and in the same currency as the original transaction, except in the following scenarios:

• Payments using a Gift Card are refunded to a new Gift Card
• Cash purchases made in store and then returned online, will be refunded via Gift Card

If you used multiple payment methods (e.g., Credit Card and Gift card) and partially returned an order:

• You will first be refunded to the original payment method up to the amount paid with it
• Any remaining amount is refunded to a new Gift Card

Yes, for purchases made between November 1st and December 25th, we offer an extended 60-day return period.

Yes. You can return an online order in any store in the same country where it was purchased.

For example:

• Online purchase from Suitsupply Netherlands website:
  • Return to any store in the Netherlands ✅
  • Return online in the Netherlands ✅
  • Return to stores outside the Netherlands ❌
  • Return online outside the Netherlands ❌

Yes. You can return a store purchase online in the same country as the store you purchased from. Log in, select your order and choose the items to return. If a return option is not displayed for your store purchase, please contact Customer Service.

For example:

• Purchase made at the Suitsupply New York Madison Avenue Store:
  • Return online within the US ✅
  • Return to any store in the US ✅
  • Return online outside the US ❌
  • Return to stores outside the US ❌

For orders placed in Outlet Stores, Lithuania, Estonia, South Korea, the United Arab Emirates, and 'Breuninger' stores in Germany: These purchases only be returned at the original store you purchased from.

If you are unable to return to that location, please contact Customer Service.

No, full suits have to be returned together. Identify a full suit by its product code, which begins with SNS or P (e.g., SNS00250 or P7232).

Only suits from the Mix & Match Collection can be returned as individual pieces.

Yes, it is possible to cancel your retrun request as long as the return has not yet been shipped back to us or completed in-store. To cancel your return request, please contact Customer Service.

You can schedule a pickup on the UPS website using your return label tracking number. Simply follow the instructions under "Need a collection?" on the UPS website.

You may also drop off your parcel(s) at a UPS Access Point.

If you need assistance, please contact Customer Service.

You may reschedule your pick up by following the instructions above:
"Can I reschedule my pickup?"

The fastest way to exchange an item is to return the original for a refund and place a new order. In select countries online exchanges are available for the same item in a different size.

If your item is damaged or defective, please take clear photos of the issue and contact Customer Service within 48 hours of receiving your order.

If the item was purchased in store, please return it to a store in the same country where our store team can assist you.