How do I make a return?

Yes. You can return an online order in any store in the same country where it was purchased.

For example:

• Online purchase from Suitsupply Netherlands website:
  • Return to any store in the Netherlands ✅
  • Return online in the Netherlands ✅
  • Return to stores outside the Netherlands ❌
  • Return online outside the Netherlands ❌

Yes. You can return a store purchase online in the same country as the store you purchased from. Log in, select your order and choose the items to return. If a return option is not displayed for your store purchase, please contact Customer Service.

For example:

• Purchase made at the Suitsupply New York Madison Avenue Store:
  • Return online within the US ✅
  • Return to any store in the US ✅
  • Return online outside the US ❌
  • Return to stores outside the US ❌

For orders placed in Outlet Stores, Lithuania, Estonia, South Korea, the United Arab Emirates, and 'Breuninger' stores in Germany: These purchases can only be returned at the original store you purchased from.

If you are unable to return to that location, please contact Customer Service.

No, full suits have to be returned together. Identify a full suit by its product code, which begins with SNS or P (e.g., SNS00250 or P7232).

Only suits from the Mix & Match Collection can be returned as individual pieces.

Yes, it is possible to cancel your return request as long as the return has not yet been shipped back to us or completed in-store. To cancel your return request, please contact Customer Service.

Pickups can be rescheduled or cancelled on the UPS website using your return label tracking number.

1. Enter your return label tracking number and relevant details under "Check Status"
2. Then click "Modify Collection" or "Cancel Collection" and follow the instructions.

If you need assistance, please contact Customer Service.

You may reschedule your pickup by following the instructions above: "Can I reschedule my pickup?"

Online exchanges are available only for the same item in a different size. This can be initiated via your online account.

Note: Your exchange will only ship 1–2 business days after your return is processed.

If you'd like to change your item for a different item, you may process a return (within policy) and place a new order online or in store.

You can return your items for free within 30 days from delivery or store purchase date.

Items must:

• Be unworn, unaltered, free from any signs of wear
• Have the original tags attached
• Have been delivered to you or ready for pick up at a store less than 30 days ago.
• Be returned in the same country of purchase (cross country returns are not permitted)

Need help? Contact Customer Service or check the FAQs below.

Return your product here

If your item is damaged or defective, please take clear photos of the issue and contact Customer Service within 48 hours of receiving your order.

If the item was purchased in store, please return it to a store in the same country where our store team can assist you.